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Help Center

    Help Center
    Top Up Travel eSIM
    Can I top up my eSIM?
    Can I reuse the same Travel eSIM?
    How can I remove an eSIM from My Account?
    What is an eSIM?
    What is a Travel eSIM?
    When can I install my eSIM?
    How can I install the Travel eSIM on my iOS device?
    How can I install the Travel eSIM on my Android device?
    When does my eSIM data package expire?
    Is there an eSIM for my desired country?
    How can I save my Travel eSIM instructions for later?
    How do I change my APN settings?
    When does the validity period of my data pack start?
    I can’t scan my QR Code
    How do I know if my phone is compatible?
    Can I use tethering (Personal Hotspot)?
    Can I reinstall an eSIM?
    Why have I received the “This code is no longer valid” error message?
    What do I do if my device is network locked?
    I’m receiving the ‘Cellular Plans From This Carrier Cannot be Added’ error message. What now?
    I’m receiving the ‘Unable to Complete Cellular Plan Change’ error message. What now?
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    Travel eSIM

    Can I top up my eSIM?
    Can I reuse the same Travel eSIM?
    How can I remove an eSIM from My Account?
    What is an eSIM?
    What is a Travel eSIM?
    When can I install my eSIM?
    How can I install the Travel eSIM on my iOS device?
    How can I install the Travel eSIM on my Android device?
    When does my eSIM data package expire?
    Is there an eSIM for my desired country?
    How can I save my Travel eSIM instructions for later?
    How do I change my APN settings?
    When does the validity period of my data pack start?
    I can’t scan my QR Code
    How do I know if my phone is compatible?
    Can I use tethering (Personal Hotspot)?
    Can I reinstall an eSIM?
    Why have I received the “This code is no longer valid” error message?
    What do I do if my device is network locked?
    I’m receiving the ‘Cellular Plans From This Carrier Cannot be Added’ error message. What now?
    I’m receiving the ‘Unable to Complete Cellular Plan Change’ error message. What now?