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How can I install the Travel eSIM on my iOS device?
Step 1/2 - Install your Travel eSIM
To install with QR Code (*recommended):
1. Open your phone's camera and scan your QR code
2. Add a custom label for your new eSIM plan, for e.g. "Country Name - Data"
3. Follow the on-screen instructions to complete the eSIM installation process.
4. Once the eSIM is successfully installed, choose it as your default line for Cellular Data.
5. Do not turn on "Allow Cellular Data Switching" to prevent charges on your other line.
To manually install, without a QR code (*alternative):
1. Go to Settings → Cellular/Mobile Data → Add eSIM or Set up Cellular/Mobile Service
2. Select "Use QR Code" for the "Enter Details Manually" to become available
3. Enter the SM-DP+ Address and Activation Code displayed on Dashboard in your account and then resume with Steps 2-5 from above.
Step 2/2 - Start using your data
Do not forget to update your mobile data settings:
1. Go to Cellular/Mobile Data, then select your Travel eSIM → Enable the “Turn On This Line” toggle, go back to "Mobile data" and select your new Travel eSIM data plan
2. Tap “Network Selection”, disable the “Automatic” toggle → select the supported network if your eSIM has connected to the wrong network.
3. Enable the “Data Roaming” toggle for your new eSIM plan.
If you're having any issues with your data, you need to check your APN and Roaming settings to make sure that they're correct:
Under your new eSIM → Mobile Data Network → find "APN" and use the APN displayed in you online accound, under the "Activity" tab.
To install with QR Code (*recommended):
1. Open your phone's camera and scan your QR code
2. Add a custom label for your new eSIM plan, for e.g. "Country Name - Data"
3. Follow the on-screen instructions to complete the eSIM installation process.
4. Once the eSIM is successfully installed, choose it as your default line for Cellular Data.
5. Do not turn on "Allow Cellular Data Switching" to prevent charges on your other line.
To manually install, without a QR code (*alternative):
1. Go to Settings → Cellular/Mobile Data → Add eSIM or Set up Cellular/Mobile Service
2. Select "Use QR Code" for the "Enter Details Manually" to become available
3. Enter the SM-DP+ Address and Activation Code displayed on Dashboard in your account and then resume with Steps 2-5 from above.
Step 2/2 - Start using your data
Do not forget to update your mobile data settings:
1. Go to Cellular/Mobile Data, then select your Travel eSIM → Enable the “Turn On This Line” toggle, go back to "Mobile data" and select your new Travel eSIM data plan
2. Tap “Network Selection”, disable the “Automatic” toggle → select the supported network if your eSIM has connected to the wrong network.
3. Enable the “Data Roaming” toggle for your new eSIM plan.
If you're having any issues with your data, you need to check your APN and Roaming settings to make sure that they're correct:
Under your new eSIM → Mobile Data Network → find "APN" and use the APN displayed in you online accound, under the "Activity" tab.
