Help Center

Step 1/2 - Install your Travel eSIM

To install with QR Code (*recommended):
1. Go to Settings → Network & internet, then tap “(+)” next to the SIMs/Mobile network section
2. Tap “Download a SIM instead?”, then tap “Next”
3. Tap “Use a different network” if you need to confirm your network
4. Scan the QR code available in your online account, then tap “Download/Activate”
5. Tap “Settings/Done” when you see the Download Finished screen.

To manually install, without a QR code (*alternative):
1. Follow Step 1-3 from above and at step 4 → Tap “Need help?”, then tap “Enter it manually”.
2. Enter your SM-DP+ Address and Activation Code available in your online account → tap “Continue”, then tap “Download/Activate”.

Step 2/2 - Start using your data
Do not forget to update your mobile data settings:
1. Go to “SIMs”, then select your Travel eSIM → Enable the “Use SIM" toggle, then tap "Yes".
2. Enable the “Mobile data” toggle.
3. Enable the “Roaming” toggle, then tap “OK”.

If you're having any issues with your data, you need to check your APN and Roaming settings to make sure that they're correct:
Tap Access Point Names, then tap “(+) → Enter the APN available in your online account, under the "Activity" tab.
Tap the three dots on the right top of the screen, tap Save.