TopUp.com Privacy and Cookie Policy
Effective Date: July 31, 2023
This privacy policy describes how TopUp.com collects and uses the personal information you provide on the website and app: TopUp.com, a service of Miron Enterprises, LLC ("Miron") dba KeepCalling, one of the largest ethnic telecommunication providers in the world based in Atlanta, Georgia.
The scope of this Privacy Policy encompasses all services, sites, brands, and applications owned by Miron Enterprises, LLC ("Miron") doing business as KeepCalling, except where explicitly stated otherwise.
At TopUp.com we care about the privacy of our visitors and we are committed to protecting your private data at all times. This privacy policy describes how TopUp.com collects and uses the personal information, why we collect it and how we use it for our web site: TopUp.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users, in other words, where we determine the purposes and means of the processing of that personal data.
We will not collect any of your personal information that you do not volunteer to make available or consent to for further action. We do not sell, share, or rent this personal information to others in any way that we have not mentioned in this statement.
If you have questions or complaints regarding our privacy policy or practices, please contact us at customerservice@topup.com.
This privacy policy describes how TopUp.com collects and uses the personal information you provide on the website and app: TopUp.com, a service of Miron Enterprises, LLC ("Miron") dba KeepCalling, one of the largest ethnic telecommunication providers in the world based in Atlanta, Georgia.
The scope of this Privacy Policy encompasses all services, sites, brands, and applications owned by Miron Enterprises, LLC ("Miron") doing business as KeepCalling, except where explicitly stated otherwise.
At TopUp.com we care about the privacy of our visitors and we are committed to protecting your private data at all times. This privacy policy describes how TopUp.com collects and uses the personal information, why we collect it and how we use it for our web site: TopUp.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users, in other words, where we determine the purposes and means of the processing of that personal data.
We will not collect any of your personal information that you do not volunteer to make available or consent to for further action. We do not sell, share, or rent this personal information to others in any way that we have not mentioned in this statement.
If you have questions or complaints regarding our privacy policy or practices, please contact us at customerservice@topup.com.
Personal information we collect
The data collected by topup.com is initially managed and processed by the owning company, Miron Enterprises, LLC ("Miron") doing business as KeepCalling. Additionally, any information gathered by the company is further shared with the app developer Miron Enterprises (KeepCalling).
Personal information means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Personal information we collect from you when you use our Services
Account information
We collect personally identifiable information, like names, postal addresses, phone numbers, email addresses, credit card numbers, when voluntarily submitted by our visitors. This information is used only to fulfill your specific request or process your order, unless you give us permission to use it in another manner, for example to add you to one of our contact lists.
User Messages
We do not retain your messages in the ordinary course of providing our Services to you. Instead, your messages are stored on your device and not typically stored on our servers. Once your messages are delivered, they are deleted from our servers.
Contact Lists
The app imports the phone numbers from your provided Contacts List to calculate the costs of calls and texts. Specifically, the cost calculation is based on the destination country prefix, with consideration for certain phone numbers that have special costs. We verify and provide the user with the accurate cost of service based on these specific numbers. It's important to note that we only access and use the phone numbers for this purpose; we do not collect any other information from your device's address book, such as names or email addresses.
There are certain features like Speed Dial that allow the app to collect and store contact information, including names and phone numbers, only when the user grants permission. This information is securely stored in our database and linked to the user's account. Consequently, whenever the user logs in to another device, the saved phone numbers are accessible on that device as well. We do not share the contact details with any other third party. The user’s data remains confidential and protected within our system.
Calling service
To deliver the calling service, the app uses your phone's microphone to read your audio message and transfer it to the other party you are talking to. The app has NO audio Record function.
Personal information we collect automatically when you use our Services
Log information and Usage
We gather data regarding your interactions with our Services, encompassing service-related, diagnostic, and performance details. This includes insights into how you utilize our Services, your Service preferences, your interactions with other users (including businesses), as well as the timing, frequency, and duration of your activities and engagements. We also collect log files, diagnostic reports, crash reports, website logs, and performance reports. Additionally, we record information such as your registration date for using our Services, the specific features you utilize (such as messaging, calling, Status, groups, payments, or business features).
Device and Connection Information
When you install, access, or utilize our Services, we gather data specific to your device and connection. This includes details like your hardware model, operating system information, app version, browser information, mobile network, connection details (including phone number, mobile operator or ISP), language and time zone settings, IP address, device operations information, and identifiers (including unique identifiers associated with KeepCalling products and linked to the same device or account).
Personal information we collect using cookies and similar technologies
TopUp.com and its partners use technologies such as cookies, or similar technologies to analyze trends, administer the site, track users’ movements around the site and to gather demographic information about our user base as a whole, and remember our users' settings (e.g. language preference, location etc), or for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.
What is a cookie?
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers.
Most websites you visit use cookies to improve your user experience by allowing the website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).
Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).
What do cookies do?
Cookies have lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site, for example, even after you "log in," if you move to another page it won’t recognise you and it won’t be able to keep you logged in.
How does TopUp.com use cookies?
TopUp.com and its partners use technologies such as cookies, or similar technologies to analyze trends, administer the site, track users’ movements around the site and to gather demographic information about our user base as a whole, and remember our users' settings (e.g. language preference, location etc), or for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.
What third-party cookies does TopUp.com use?
Trusted partners like Firebase, Facebook, Twitter, SendGrid, Quora etc and analytics companies like Google Analytics may also place cookies on your device. Please read our partners' privacy policies to ensure that you're comfortable with how they use cookies.
What should you do if you don’t want cookies to be set?
If you prefer, you may choose to block some or all cookies, or even to delete cookies that have already been set; but you should be aware that you might lose some functions of the website.
If you want to restrict or block the cookies that are set by our Site, or any other site, you can do so through your browser setting. The ‘Help’ function in your browser should explain how. Alternatively, you can visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers. You will find general information about cookies and details on how to delete cookies from your machine.
To opt-out of third-parties collecting any data regarding your interaction on our Site, please refer to their websites for further information.
Personal information we collect from third parties
We partner with third party ad networks to either display advertising on our web site or to manage our advertising on other sites. Our ad network partners use cookies and web beacons to collect other information about your activities on this and other web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here, or if located in the European Union click here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.
If you choose to sign up or log in to TopUp.com using a social media account (Facebook, Google, etc), TopUp.com will have access to the name and email address you registered in your social media account. Even if you remove the social media account you connected with from your TopUp.com account, your name and email address will not be removed from your TopUp.com account.
If you choose to use our referral service to refer a friend to our site we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. TopUp.com stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at customerservice@topup.com to request that we remove this information from our database.
Personal information means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Personal information we collect from you when you use our Services
Account information
We collect personally identifiable information, like names, postal addresses, phone numbers, email addresses, credit card numbers, when voluntarily submitted by our visitors. This information is used only to fulfill your specific request or process your order, unless you give us permission to use it in another manner, for example to add you to one of our contact lists.
User Messages
We do not retain your messages in the ordinary course of providing our Services to you. Instead, your messages are stored on your device and not typically stored on our servers. Once your messages are delivered, they are deleted from our servers.
Contact Lists
The app imports the phone numbers from your provided Contacts List to calculate the costs of calls and texts. Specifically, the cost calculation is based on the destination country prefix, with consideration for certain phone numbers that have special costs. We verify and provide the user with the accurate cost of service based on these specific numbers. It's important to note that we only access and use the phone numbers for this purpose; we do not collect any other information from your device's address book, such as names or email addresses.
There are certain features like Speed Dial that allow the app to collect and store contact information, including names and phone numbers, only when the user grants permission. This information is securely stored in our database and linked to the user's account. Consequently, whenever the user logs in to another device, the saved phone numbers are accessible on that device as well. We do not share the contact details with any other third party. The user’s data remains confidential and protected within our system.
Calling service
To deliver the calling service, the app uses your phone's microphone to read your audio message and transfer it to the other party you are talking to. The app has NO audio Record function.
Personal information we collect automatically when you use our Services
Log information and Usage
We gather data regarding your interactions with our Services, encompassing service-related, diagnostic, and performance details. This includes insights into how you utilize our Services, your Service preferences, your interactions with other users (including businesses), as well as the timing, frequency, and duration of your activities and engagements. We also collect log files, diagnostic reports, crash reports, website logs, and performance reports. Additionally, we record information such as your registration date for using our Services, the specific features you utilize (such as messaging, calling, Status, groups, payments, or business features).
Device and Connection Information
When you install, access, or utilize our Services, we gather data specific to your device and connection. This includes details like your hardware model, operating system information, app version, browser information, mobile network, connection details (including phone number, mobile operator or ISP), language and time zone settings, IP address, device operations information, and identifiers (including unique identifiers associated with KeepCalling products and linked to the same device or account).
Personal information we collect using cookies and similar technologies
TopUp.com and its partners use technologies such as cookies, or similar technologies to analyze trends, administer the site, track users’ movements around the site and to gather demographic information about our user base as a whole, and remember our users' settings (e.g. language preference, location etc), or for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.
What is a cookie?
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers.
Most websites you visit use cookies to improve your user experience by allowing the website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).
Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).
What do cookies do?
Cookies have lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site, for example, even after you "log in," if you move to another page it won’t recognise you and it won’t be able to keep you logged in.
How does TopUp.com use cookies?
TopUp.com and its partners use technologies such as cookies, or similar technologies to analyze trends, administer the site, track users’ movements around the site and to gather demographic information about our user base as a whole, and remember our users' settings (e.g. language preference, location etc), or for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.
What third-party cookies does TopUp.com use?
Trusted partners like Firebase, Facebook, Twitter, SendGrid, Quora etc and analytics companies like Google Analytics may also place cookies on your device. Please read our partners' privacy policies to ensure that you're comfortable with how they use cookies.
What should you do if you don’t want cookies to be set?
If you prefer, you may choose to block some or all cookies, or even to delete cookies that have already been set; but you should be aware that you might lose some functions of the website.
If you want to restrict or block the cookies that are set by our Site, or any other site, you can do so through your browser setting. The ‘Help’ function in your browser should explain how. Alternatively, you can visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers. You will find general information about cookies and details on how to delete cookies from your machine.
To opt-out of third-parties collecting any data regarding your interaction on our Site, please refer to their websites for further information.
Personal information we collect from third parties
We partner with third party ad networks to either display advertising on our web site or to manage our advertising on other sites. Our ad network partners use cookies and web beacons to collect other information about your activities on this and other web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here, or if located in the European Union click here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.
If you choose to sign up or log in to TopUp.com using a social media account (Facebook, Google, etc), TopUp.com will have access to the name and email address you registered in your social media account. Even if you remove the social media account you connected with from your TopUp.com account, your name and email address will not be removed from your TopUp.com account.
If you choose to use our referral service to refer a friend to our site we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. TopUp.com stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at customerservice@topup.com to request that we remove this information from our database.
Online adverts for TopUp.com
In our efforts to match our products with the people interested in them, we use advertising services belonging to third party vendors, such as Google. Your visit on our website is likely to be a result of this third party service provided to us (AdWords, DoubleClick, etc), as well as a source to be exposed to future ads based on your past visits and interests. To opt out the use of cookies you should visit the Network Advertising Initiative opt-out page.
Our presence across the Internet is the outcome of this matching of users' preference and products available. In order to reach the right audience, the external companies we collaborate with (like Google or Quantcast) may use certain information to establish consumers' habits: visits to a website, goods and services to determine or predict our visitors' characteristics, behavior, or preferences.
Data collected from visits to our websites is matched by external companies to larger pools of data (from more websites) to deliver ads to people with similar browsing pattern to our visitors. Thus, consumers receive more relevant ads and advertisers benefit from more effective advertising.
Such data collected DOES NOT INCLUDE our visitor's name, address, email address, telephone number. More information on how Google stores such data in the user's browser (using a "cookie") can be found here.
Our Site includes links to other web sites whose privacy practices may differ from those of TopUp.com. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.
Our web site also includes Social Media Features, such as the Facebook Like button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.
If you have given your consent, we will use the data you provide us to notify you of offers or products that may be of interest to you, but at no time will we provide your data to third parties for their own direct marketing activities.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at customerservice@topup.com.
Our presence across the Internet is the outcome of this matching of users' preference and products available. In order to reach the right audience, the external companies we collaborate with (like Google or Quantcast) may use certain information to establish consumers' habits: visits to a website, goods and services to determine or predict our visitors' characteristics, behavior, or preferences.
Data collected from visits to our websites is matched by external companies to larger pools of data (from more websites) to deliver ads to people with similar browsing pattern to our visitors. Thus, consumers receive more relevant ads and advertisers benefit from more effective advertising.
Such data collected DOES NOT INCLUDE our visitor's name, address, email address, telephone number. More information on how Google stores such data in the user's browser (using a "cookie") can be found here.
Our Site includes links to other web sites whose privacy practices may differ from those of TopUp.com. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.
Our web site also includes Social Media Features, such as the Facebook Like button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.
If you have given your consent, we will use the data you provide us to notify you of offers or products that may be of interest to you, but at no time will we provide your data to third parties for their own direct marketing activities.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at customerservice@topup.com.
How we use your personal information
We may also process your information for the following reasons:
- initiate a payment, send or request money, add value to an account;
- authenticate your access to an Account; communicate with you about your account;
- create an account connection between your account and a third-party platform;
How we share your personal information
We may disclose your personal information to other members of our group of companies who may use it to:
We may share your information with third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us.
These services may include:
- provide you access to our services (account registration, customer support)
- help detect, investigate, mitigate and prevent potentially fraudulent and illegal acts and data security breaches
- provide you personalized advertising
We may share your information with third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us.
These services may include:
- Fulfilling orders and delivering packages
- Payment processing and Chargeback Representment
- Providing customer support
- Sending marketing communications
- Fulfilling subscription services
- Designate a cell network
- in response to lawful requests by public authorities, including to meet national security or law enforcement requirements;
- as required by law, such as to comply with a subpoena, or similar legal process;
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud;
- if TopUp.com is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information;
- to any other third party with your prior consent to do so.
International transfers of your personal data
We may, for the purposes of providing our services, transfer your personal data to countries outside the European Economic Area (EEA).
We may transfer, process and store data within our group companies with establishments in US and Romania. We may also transfer, process and store data in any other country where our suppliers maintain facilities.
Transfers to each of these countries will be protected by appropiate safeguards such as standard contractual clauses and Corporate Binding Rules.
By using our services, you consent to any such transfer of the information outside your country.
We may transfer, process and store data within our group companies with establishments in US and Romania. We may also transfer, process and store data in any other country where our suppliers maintain facilities.
Transfers to each of these countries will be protected by appropiate safeguards such as standard contractual clauses and Corporate Binding Rules.
By using our services, you consent to any such transfer of the information outside your country.
Your rights regarding your personal information
We have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights:
You can see, review, delete and change most of your personal information by making the change on our member information page or by emailing our Customer Service at customerservice@topup.com. We will respond to your request to access within a reasonable timeframe. In each case, these rights are subject to restriction as laid down by law.
- You have the right to be informed about how your personal information is collected, for what purposes is being collected and how is being used
- You have the right to access the personal information we hold about you
- You have the right to request the correction of inaccurate personal information we hold about you
- You have the right to request that we erase your data, or stop processing or collecting your data.
- You have the right to request that we transfer or port elements of your data
- You have the right to complain to your data protection regulator
You can see, review, delete and change most of your personal information by making the change on our member information page or by emailing our Customer Service at customerservice@topup.com. We will respond to your request to access within a reasonable timeframe. In each case, these rights are subject to restriction as laid down by law.
How long do we keep your personal information
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Upon request TopUp.com will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by making the change on our member information page or by emailing our Customer Support at customerservice@topup.com. We will respond to your request to access within a reasonable timeframe.
Upon request TopUp.com will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by making the change on our member information page or by emailing our Customer Support at customerservice@topup.com. We will respond to your request to access within a reasonable timeframe.
How do we protect your personal information
We use reasonable precautions to keep the personal information you disclose both in your browsing and your purchases and to never release this information to third parties. Your personally identifiable information is kept secure. Only authorized employees have access to this information. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at customerservice@topup.com.
We may use some data collected to investigate, prevent or take action regarding illegal activities and violations of our Terms and Conditions.
We may use some data collected to investigate, prevent or take action regarding illegal activities and violations of our Terms and Conditions.
Obtaining Your Consent
By using our website, you give TopUp.com permission to collect information about the pages served to you as an anonymous user for the purpose of calculating aggregate site statistics. By consenting to our Cookie Policy you allow TopUp.com to save your data as stipulated in our Privacy & Cookie Policy for the following 6 months.
If you register with TopUp.com, you authorize TopUp.com to use the information you provide in order to personalize the information we deliver to you and to use your demographic information when calculating aggregate customer data. TopUp.com may occasionally amend this policy. We suggest that you bookmark this page and check to see if it has changed from time to time. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective.
If you register with TopUp.com, you authorize TopUp.com to use the information you provide in order to personalize the information we deliver to you and to use your demographic information when calculating aggregate customer data. TopUp.com may occasionally amend this policy. We suggest that you bookmark this page and check to see if it has changed from time to time. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective.
Testimonials
TopUp.com can not edit, change, update or delete any customer testimonial or review received through the service provider: TrustPilot.com
Customers need to login to their TrustPilot account to update or delete any testimonial posted there regarding TopUp.com services.
Customers need to login to their TrustPilot account to update or delete any testimonial posted there regarding TopUp.com services.
TopUp.com mobile apps
Access & Changes
In order to use the service through TopUp mobile app, you need to first open an account and purchase a calling service, and the hereby Privacy Policy applies.
In order to access TopUp mobile app, you need to log in with the email & password/PIN registered in the online account or the app, or using the social media login available. We will try to keep you logged in, so you can skip entering such details every time you use the app. If you delete the app, your online account with us will not be affected in any way.
If you want to correct or complete your personal information associated with the app, you need to go to My Account app tab. For any other related issues, please tap Help Center tab inside the app.
Personal information we collect from you when you use our Services
Account information
We collect personally identifiable information, like names, postal addresses, phone numbers, email addresses, credit card numbers, when voluntarily submitted by our visitors. This information is used only to fulfill your specific request or process your order, unless you give us permission to use it in another manner, for example to add you to one of our contact lists.
User Messages
We do not retain your messages in the ordinary course of providing our Services to you. Instead, your messages are stored on your device and not typically stored on our servers. Once your messages are delivered, they are deleted from our servers.
Contact Lists
The app imports the phone numbers from your provided Contacts List to calculate the costs of calls and texts. Specifically, the cost calculation is based on the destination country prefix, with consideration for certain phone numbers that have special costs. We verify and provide the user with the accurate cost of service based on these specific numbers. It's important to note that we only access and use the phone numbers for this purpose; we do not collect any other information from your device's address book, such as names or email addresses.
There are certain features like Speed Dial that allow the app to collect and store contact information, including names and phone numbers, only when the user grants permission. This information is securely stored in our database and linked to the user's account. Consequently, whenever the user logs in to another device, the saved phone numbers are accessible on that device as well. We do not share the contact details with any other third party. The user’s data remains confidential and protected within our system.
Calling service
To deliver the calling service, the app uses your phone's microphone to read your audio message and transfer it to the other party you are talking to. The app has NO audio Record function.
Personal information we collect automatically when you use our Services
Log information and Usage
We gather data regarding your interactions with our Services, encompassing service-related, diagnostic, and performance details. This includes insights into how you utilize our Services, your Service preferences, your interactions with other users (including businesses), as well as the timing, frequency, and duration of your activities and engagements. We also collect log files, diagnostic reports, crash reports, website logs, and performance reports. Additionally, we record information such as your registration date for using our Services, the specific features you utilize (such as messaging, calling, Status, groups, payments, or business features).
Device and Connection Information
When you install, access, or utilize our Services, we gather data specific to your device and connection. This includes details like your hardware model, operating system information, app version, browser information, mobile network, connection details (including phone number, mobile operator or ISP), language and time zone settings, IP address, device operations information, and identifiers (including unique identifiers associated with KeepCalling products and linked to the same device or account).
Third Parties
We will not transfer any personal data from the account associated with the app to third parties. Also, to constantly improve the service and solve application crashes, we send some technical and non-personal data to our servers.
Other data that is read by the App
The data read by TopUp app is the IP, the country and the device specifications. In-app purchase requires the app to read the payment data necessary to process payment, but that is not collected or stored.
Security
For added protection of your balance you have the possibility to logout the app after each session. Otherwise, we'll try to keep you logged in, for an easier access to the app. In-app purchases are Verified & Secured. Please consider that anyone who accesses your phone can also access your app.
Updates to this Policy
We reserve the right to update or modify this Policy according to legal requirements or service updates, with or without notice.
We do not share app-tracking results with third parties, and we will only use these results to provide you with information you may be interested in. Also, to constantly improve the service and solve application crashes, we send some technical and non-personal data to our servers.
We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.
In order to use the service through TopUp mobile app, you need to first open an account and purchase a calling service, and the hereby Privacy Policy applies.
In order to access TopUp mobile app, you need to log in with the email & password/PIN registered in the online account or the app, or using the social media login available. We will try to keep you logged in, so you can skip entering such details every time you use the app. If you delete the app, your online account with us will not be affected in any way.
If you want to correct or complete your personal information associated with the app, you need to go to My Account app tab. For any other related issues, please tap Help Center tab inside the app.
Personal information we collect from you when you use our Services
Account information
We collect personally identifiable information, like names, postal addresses, phone numbers, email addresses, credit card numbers, when voluntarily submitted by our visitors. This information is used only to fulfill your specific request or process your order, unless you give us permission to use it in another manner, for example to add you to one of our contact lists.
User Messages
We do not retain your messages in the ordinary course of providing our Services to you. Instead, your messages are stored on your device and not typically stored on our servers. Once your messages are delivered, they are deleted from our servers.
Contact Lists
The app imports the phone numbers from your provided Contacts List to calculate the costs of calls and texts. Specifically, the cost calculation is based on the destination country prefix, with consideration for certain phone numbers that have special costs. We verify and provide the user with the accurate cost of service based on these specific numbers. It's important to note that we only access and use the phone numbers for this purpose; we do not collect any other information from your device's address book, such as names or email addresses.
There are certain features like Speed Dial that allow the app to collect and store contact information, including names and phone numbers, only when the user grants permission. This information is securely stored in our database and linked to the user's account. Consequently, whenever the user logs in to another device, the saved phone numbers are accessible on that device as well. We do not share the contact details with any other third party. The user’s data remains confidential and protected within our system.
Calling service
To deliver the calling service, the app uses your phone's microphone to read your audio message and transfer it to the other party you are talking to. The app has NO audio Record function.
Personal information we collect automatically when you use our Services
Log information and Usage
We gather data regarding your interactions with our Services, encompassing service-related, diagnostic, and performance details. This includes insights into how you utilize our Services, your Service preferences, your interactions with other users (including businesses), as well as the timing, frequency, and duration of your activities and engagements. We also collect log files, diagnostic reports, crash reports, website logs, and performance reports. Additionally, we record information such as your registration date for using our Services, the specific features you utilize (such as messaging, calling, Status, groups, payments, or business features).
Device and Connection Information
When you install, access, or utilize our Services, we gather data specific to your device and connection. This includes details like your hardware model, operating system information, app version, browser information, mobile network, connection details (including phone number, mobile operator or ISP), language and time zone settings, IP address, device operations information, and identifiers (including unique identifiers associated with KeepCalling products and linked to the same device or account).
Third Parties
We will not transfer any personal data from the account associated with the app to third parties. Also, to constantly improve the service and solve application crashes, we send some technical and non-personal data to our servers.
Other data that is read by the App
The data read by TopUp app is the IP, the country and the device specifications. In-app purchase requires the app to read the payment data necessary to process payment, but that is not collected or stored.
Security
For added protection of your balance you have the possibility to logout the app after each session. Otherwise, we'll try to keep you logged in, for an easier access to the app. In-app purchases are Verified & Secured. Please consider that anyone who accesses your phone can also access your app.
Updates to this Policy
We reserve the right to update or modify this Policy according to legal requirements or service updates, with or without notice.
We do not share app-tracking results with third parties, and we will only use these results to provide you with information you may be interested in. Also, to constantly improve the service and solve application crashes, we send some technical and non-personal data to our servers.
We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.
Questions?
If you wish to change any information you have made available when registering, or have questions about our Privacy Policy, you can contact us at:
TopUp.com
4780 Ashford Dunwoody Rd Suite A236
Atlanta GA 30338
USA
TopUp.com
4780 Ashford Dunwoody Rd Suite A236
Atlanta GA 30338
USA
