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Help Center

    Help Center
    Top Up
    How can I make a top up?
    Where can I find top up promotions?
    What operators and countries are eligible for Auto Top-up?
    How do I activate Auto Top-up for a certain cell phone number?
    Can I change the Auto Top-up settings?
    What happens if I place a Mobile Recharge order manually when I already have Auto Top-up enabled for the same prepaid number?
    I cannot set up Auto Top-up for a number I recharged in the past. Why?
    Auto Top-up is ON but the owner of the mobile number setup did not receive the credit yet. Why?
    Why is my Auto Top-up disabled? I haven't done that.
    Where can I check the date of the next recharge set in Auto Top-up?
    How does the PIN recharge work?
    How can I change the amount set for Auto Top-up?
    How do I cancel an Auto Top-up?
    Are there any extra fees that apply to top ups?
    What is TopUp?
    What can I do if I recharged the wrong number?
    Why did the phone I recharged not receive the promotional bonus?
    Why did the mobile phone I recharged receive less credit than I expected?
    Is there an expiry date on the Top Up that I send?
    Can I recharge any mobile?
    Is there a maximum order limit for top ups?
    What are "local taxes"?
    Can I recharge minutes or data with Mobile Recharge service?
    Will the customers be able to use Cubacel bonuses to buy the 3G&4G plans?
    Can I send mobile recharges that can be used for 3G&4G services in Cuba?
    What is the calling rate that will apply to my Top Up beneficiary?
    How do I know if my Top Up was processed?
    Where can I check the Terms and Conditions for a Top Up offer?
    How long does it take for the top up to arrive?
    What if my Top Up order has the status "Failed"?
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    Top Up

    How can I make a top up?
    Where can I find top up promotions?
    What operators and countries are eligible for Auto Top-up?
    How do I activate Auto Top-up for a certain cell phone number?
    Can I change the Auto Top-up settings?
    What happens if I place a Mobile Recharge order manually when I already have Auto Top-up enabled for the same prepaid number?
    I cannot set up Auto Top-up for a number I recharged in the past. Why?
    Auto Top-up is ON but the owner of the mobile number setup did not receive the credit yet. Why?
    Why is my Auto Top-up disabled? I haven't done that.
    Where can I check the date of the next recharge set in Auto Top-up?
    How does the PIN recharge work?
    How can I change the amount set for Auto Top-up?
    How do I cancel an Auto Top-up?
    Are there any extra fees that apply to top ups?
    What is TopUp?
    What can I do if I recharged the wrong number?
    Why did the phone I recharged not receive the promotional bonus?
    Why did the mobile phone I recharged receive less credit than I expected?
    Is there an expiry date on the Top Up that I send?
    Can I recharge any mobile?
    Is there a maximum order limit for top ups?
    What are "local taxes"?
    Can I recharge minutes or data with Mobile Recharge service?
    Will the customers be able to use Cubacel bonuses to buy the 3G&4G plans?
    Can I send mobile recharges that can be used for 3G&4G services in Cuba?
    What is the calling rate that will apply to my Top Up beneficiary?
    How do I know if my Top Up was processed?
    Where can I check the Terms and Conditions for a Top Up offer?
    How long does it take for the top up to arrive?
    What if my Top Up order has the status "Failed"?